Frequently Asked Questions
Got Questions? We Have Answers
Cancellations: Please provide at least 24 hr notice if you need to reschedule or cancel your appointment. A 48 hr.notice is required to cancel or reschedule groups of two or more. Late cancellations will be charged 50% of the service fee. Repetitive NO SHOWS will not be tolerated.
There are numerous types of massage and bodywork. Techniques utilized can vary from different strokes, including basic rubbing strokes, rocking movement, posture and movement reeducation, application of pressure to specific points, and more. See our descriptions of some of the types of massage and spa treatments we offer on our Modalities page.
First appointments: We ask that you arrive 10 minutes early to fill out necessary paperwork, and so the therapist can access your specific needs to best serve you
Late Arrivals: Your session may be shortened in order to accommodate others whose appointments follow yours.
Unfortunately, Yes. It is very important prior to commencement of the session, that general health questions be noted on the intake form, and disclosed to the therapist. This includes current and past medical conditions, current medications, and recent injuries or surgeries. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. And in many cases, therapist will require a doctor’s release prior the massage session.
The most common length of massage is one hour. Shorter sessions of one-half hour are typically used for partial or sole focal areas such as feet, neck and shoulder, hands or legs only. Some massage techniques and spa treatments do require sessions of ninety to one hundred twenty minutes to complete, such as Lomi, Thai, or Deep Tissue. Many people prefer to add spa services to an hour massage to complete their relaxation process. Hot soaks, body treatments, and energy work are great compliments to massage
Your massage or bodywork session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.
You will be properly draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed.
Your therapist will discuss the goals of the session with you and determine focal areas for best quality of care. Draping is always used to cover the client and prevent unwanted exposure. During a full body session neck/shoulder, back, arms, legs, hands, and feet will be uncovered individually as they are worked.
This depends on the type of massage technique used. Typically, massage begins broad long flowing strokes to warm the tissues and calm the nervous system. As the body unwinds, deeper pressure can be applied to ease tension. Some modalities of massage use compression and stretching to assist with muscular ease. Communicate with your therapist if you ever feel any discomfort, so that they can re-evaluate the approach. The greatest outcomes happen with the body is not resisting the applied pressure. Lubricants are used in most massages. Be sure to inform your therapist of skin sensitives or allergies.
THE SPA’AH works by appointment during normal posted hours. We cannot guarantee availability for walk-ins; but will accommodate if possible. For this reason, we encourage you to make an appointment so that we can ensure your service and care. After hours appointments may be available by appointment only.
Absolutely not! We employ trained massage therapists who offer you a powerful healing modality in a highly professional, mutually respectful environment. Please refrain from using any type of sexually suggestive remarks or actions. Doing so will result in immediate termination of your massage session.
It is okay to talk with your therapist during your massage, but it is also okay to just “check out” for an hour. We abide by this motto: “it’s your massage.” Spend the hour however you like. It is perfectly fine if you just zone out and relax. You won’t be seen as rude or uncaring if you just allow the therapist to do their job for the hour. Some people reach such a relaxed state that they fall asleep for the hour. We do encourage a restful state and quietness in the spa setting.
Yes, please give a 24-hour notice if you need to cancel an appointment. If notice is not given you will be charged the full fee for the appointment time missed.
If you enjoyed the service you received, tips are always appreciated.
When you visit the spa’ah you will be greeted by one of our helpful office staff. You will be handed a short informational brochure and some paperwork to be filled out. This paperwork will help us assist you when deciding what type of massage you may need. After completion of the paperwork you will be lead to a room where your therapist will talk with you about the type of massage you are looking for.
Most people do completely undress for their massage, including all undergarments. You will be completely covered at all times by a blanket and sheet and only the area being worked on will be uncovered.
However, it is also completely normal to keep on your panties or briefs during the massage. It is completely up to you and the massage therapist is always respectful about your choice.
It is very common to become so relaxed that you fall into a deep sleep during the massage. Some people may even worry about drooling or snoring! This is very common. It is also the signs of a great massage that the massage therapist was able to get you so relaxed!
Absolutely not! The massage therapist will take you back to the treatment room and go over your health history and your goals for the session. After that, they will leave the room in order for you to undress to your comfort level and to get under the top sheet and blanket.
People are self-conscious for various reasons. Some of the more common concerns are:
• I’m overweight.
• I have excessive hair growth on my body.
• I’ve got acne on my face or back.
• My feet are ugly.
• I have scars.
If you’re self-conscious about a certain part of your body, you can ask the massage therapist to avoid that area.
The important thing to remember is – the therapist is a professional. They work on a wide variety of body types and ages. They are here to meet your specific needs from the session.
R. Michelle Christen, LMT